2020 Graco Little Lounger Rocking Seat™ Voluntary Recall
Potential Problem: Together with the U.S. Consumer Product Safety Commission (“CPSC”), Graco Children’s Products Inc. (“Graco”) is announcing a recall of the Little Lounger Rocking Seat™. Infant fatalities have been reported with other manufacturers’ inclined sleep products after infants roll from their back to their stomach or side.
Though the product has not been sold since 2018 – and there is no record of injuries – any consumer currently using it should stop immediately. As part of the process to qualify for a refund or a voucher, you will need to follow the steps below to provide proof of purchase and will need to remove a portion of the product and return it to Graco. The refund amount will be determined based on date of purchase in relation to the recall date of January 29, 2020 and proof of purchase. To prove your date of purchase, you can provide certain documentation, including, for example, a purchase receipt, invoice, online confirmation order, proof of product registration, or a gift registry. We also require that you provide proof that the product was rendered unusable before receiving a refund. We will provide a way to upload the proof of purchase and will mail you a kit with instructions on returning the portion of the product to Graco.
Here is the process:
How do I obtain a refund or voucher?
Once you have completed the following steps you will receive your refund or voucher:
Step 1: Verify that your product is affected by the recall.
Step 2: If your product is affected, you will order your recall kit by entering your contact information and uploading a proof of purchase file. The recall kit will contain a prepaid shipping label and detailed instructions on how to make sure your Graco Little Lounger Rocking Seat™ is no longer useable.
Step 3: When you receive the recall kit, review all materials. You will be instructed to cut out a portion of the product padding and mail it back to Graco using the envelope and pre-paid shipping label included in the recall kit.
Step 4: Once we receive and process your envelope with a portion of the product’s padding, we will send you your refund or voucher.
| Purchase Date Prior to the Recall, Date of January 29, 2020 | |||||||
| 12 months | 12-36 months | more than 36 months | |||||
| Proof of purchase status | DO have proof of purchase | Do NOT have proof of purchase | DO have proof of purchase | Do NOT have proof of purchase | DO have proof of purchase | Do NOT have proof of purchase | |
| Resolution | Check for actual price + tax | $80 voucher | Voucher for actual price + tax | $80 voucher | Voucher for 50% of actual price + tax | $40 voucher | |
| Purchase Date Prior to the Recall Date of January 29, 2020 | ||
| 12 months | ||
| Proof of purchase status | DO have proof of purchase | Do NOT have proof of purchase |
| Outcome |
Check for actual price + tax | $80 voucher |
| 12-36 months | ||
| Proof of purchase status | DO have proof of purchase | Do NOT have proof of purchase |
| Outcome | Voucher for actual price + tax | $80 voucher |
| more than 36 months | ||
| Proof of purchase status | DO have proof of purchase | Do NOT have proof of purchase |
| Outcome | Voucher for 50% of actual price + tax | $40 Voucher |
Verify your product is affected by the recall.
The Little Lounger Rocking Seat™ is two products in one, a rocking seat and a vibrating lounger. The recall applies to all models of the Little Lounger Rocking Seat™: 1872034, 1875063, 1875102, 1877160, 1882081, 1896313, 1908957, 1914283, 1922809 and 2047734. About 111,000 units have been sold in the United States and about 1,800 in Mexico.
The Little Lounger Rocking Seat™ was sold between 2013 – 2018 by various retailers and our online store. MSRP was $80.00.
To help you understand whether the product you own is a Little Lounger Rocking Seat™, we’ve included a picture for your reference. Please note that fabric colors and designs may vary. The model number is printed on a label on one of the legs as shown below.
If you currently own the Little Lounger Rocking Seat™, please select the model number, date of manufacture, and unit quantity below.
Next Steps
If your product is affected by this recall program. To receive a recall kit to qualify for a refund or voucher, please enter your contact information below and upload a file that shows proof of purchase. Acceptable forms for proof of purchase include, for example, a purchase receipt, invoice, online shipment notification, proof of product registration, or a gift registry. If you do NOT have proof of purchase, please select that option.
We will send you a prepaid shipping label and detailed instructions on how to make sure your Graco Little Lounger Rocking Seat™ is no longer useable. You will be instructed to cut out a portion of the product padding and mail it back to Graco. Please click here to see instructions for removing a portion of the padding.
Once we receive your envelope with a portion of the product’s padding, we will send you your refund or voucher. The refund amount will be determined based on date of purchase in relation to the recall date of January 29, 2020 and the ability to provide proof of purchase and return of the product padding in the recall kit. Proof of purchase accepted includes actual purchase receipt, invoice, online order confirmation, registration card or gift registry.